Rate Shannon Madden

Shannon is amazing and so helpful

Shannon prefers more video and phone sessions than I've had with other counselors on BH, which is great. She has understood my issues from the beginning and has been very helpful in getting me through a tough time. She backs up our discussions with written information and offers techniques for me to practice. I'm feeling much better since we began working together,

I have been to counselors before across a wide variety of models; in-person, through guided programs, and through BetterHelp. Most of the time, I've been given platitudes. The whole, "You're dealing with a lot, but doing the best you can" stuff. Shannon is the first one to have ever understood what I was doing and the underlying mechanisms that cause me to do what I'm doing. And, because she addresses things from a place of knowledge (she's very research-based/ fact-based), I don't feel any judgment. Moreover, her personality is quite feisty and she doesn't hold back. She's always giving me new things to read, asking me questions that help me reexamine my own words, helping me delve more into my own thought processes and where they're coming from. For the first time ever, I don't feel like I have to look like the person who has it all together. I feel safe and comfortable admitting to thoughts/ feelings/ actions I've kept under wraps in the past because I know she isn't going to judge me and will walk me through where those things are coming from and how to cope with them. She's the only one who has ever suggested I get on a call with her, and because of that, is the only one I've done so with. Being able to hear her voice- the personality, tone, and inflection- is a big part of why I began to feel more comfortable with her. She's also fairly quick to respond, and always responds to what I've said in a meaningful way, which makes me feel like she genuinely cares. I still have a lot of work to do, but I feel confident that I will make progress because of her approach. It's kind of a scary place to be- I'm letting go of a lot of what I "know" and allowing myself to feel things that I would have otherwise drowned out with a project of some sort. I don't think I'd be doing that if I hadn't met Shannon. So, kudos to her and the Better Help team. I don't know what the future holds, but I'm glad to be on this path.

When I first met Shannon I basically just wrote everything out that was bothering me and right away she started to delve into specific things and really got the ball rolling. It's been amazing so far and I would wholeheartedly recommend working with her.

I appreciate her patience as I am Ill and trying to gain strength emotionally mentally and physically. She had been supportive, interested and caring yet not intrusive. I appreciate her. Although we have not touched base to elaborate my “deep” trials endeavors and tribulations I’m extremely appreciative of her patience and continued support on all levels.

I love that Shannon checks in on me and sends a quote of the day. It helps keep me on track and reminds me to work on myself every day and stay on top of everything. She got to know me and had asked a lot of questions before we started assignments and reading materials, it made me feel like this was going to be a personal experience.

Working with Shannon has been amazing in just such a short time. She knows what’s going on right away. I love that she’s relatable. Most therapists are so closed off about who they are, but Shannon lets you know that she’s a human too. I can’t thank her enough for helping me through my issues. I appreciate the positives she sees in me. It feels nice. Thank you Shannon!!

Shannon is great to work with! A+ people skills. She is always there when I need her and responds quickly. She not only listens but also offers realistic solutions to my issues that my arise. She doesn't just tell me what I want to hear to make me feel better now...she professionally and with care tells me what I NEED to hear to improve myself for the future!

Shannon has been very helpful assisting me in sorting things out and trying to understand and prioritize my concerns.