Pridemind is user-supported. If you buy through a link on the site, we earn a commission from BetterHelp at no cost to you. Learn More

Kelley Machado, LCSW

Experienced mental health professional

Provides online counseling through BetterHelp

At a glance

Kelley is an experienced, licensed Mental Health Professional who specializes in affordable online therapy offered through our partner, BetterHelp.

4.5 stars
Clients are very satisfied with Kelley. View 46 reviews
Speaks English
Offers Telehealth visits
Licensed in Connecticut and Maine

Recent reviews

Kelley is an amazing therapist. She is very calm, laid back, down to earth, and relatable. She has a wonderful ability to zero in on the heart of the matter,, and respond with amazing insight and invaluable feedback. She is warm, supportive, and encouraging but also confronts things when necessary, which is how we grow. Kelley is by far the best therapist I’ve ever had, and I’m so fortunate to have her!

Reviewed March 2024

Kelley is an amazing therapist. She is very laid back and down to earth and connects really well with people. I greatly value her feedback and guidance.

Reviewed November 2023

More about Kelley

  • 20 years' experience
  • Female
  • LCSW

Hello, my name is Kelley Machado, I am a Licensed Clinical Social Worker in Connecticut. You may wonder what does Licensed Clinical Social Worker mean, what does that allow me to do? As a Licensed Clinical Social Worker I have the unique opportunity to help people work through various points in their lives. In the years I have been a social worker I have worked with various populations of people from many socioeconomic, cultural, and racial backgrounds as well as people with various presenting concerns. I began my career working in the mental health system, then the criminal justice system, then onto medical social work including various medical issues as well as aging and end of life concerns.

I believe people can experience difficulties with coping whenever faced with a transition in life. These changes can include monumental transitions that are both good or bad, like a new job, new family members, loss, separations, disappointments, traumatic events, etc. These types of experiences can cause psychosocial distress which can have far reaching impacts on many aspects of our lives. I work with my clients who include children, adults, couples, and families to find healthy coping methods in order to gain a healthier perception of themselves which can help to strengthen their relationships with themselves and others so they can find themselves as comfortable, secure, and whole.

I take time to get to know each of my clients on an individual basis so that I can tailor approaches to care because I have learned that not one approach impacts and helps all clients. I have been trained and adapted many approaches to provide therapeutic support including cognitive behavioral, attachment theory, developmental theory, trauma theory, and dialectical behavioral theory.

Change is not easy and embarking on change takes a tremendous amount of courage and actions. I congratulate you on your wish, strength, and wisdom for seeking help and taking this first step towards making a change in your life. If you are prepared to move beyond wishes and intentions to action and fulfillment- I am here to empower and support you to achieve your goals. I would love to help you reach your goals, whatever that may be in life so you can move forward.

Specialties

Stress Anxiety Trauma and abuse Grief Depression Addictions LGBT Relationship issues Family conflicts Intimacy-related issues Parenting issues Self esteem Bipolar disorder

Licenses

Kelley Machado's National Provider Identifier (NPI) is 1417328634.

  • LCSW · Connecticut · 005332 · Expires January 2025
  • LCSW · Maine · LC19977 · Expires March 2025

About online counseling

Affordable.
Pay a low flat fee.
Convenient.
Do it at your own time and at your own pace. Communicate whenever you feel it's needed.
Available now.
There is no waiting list and no calls to make. Simply fill out a short questionnaire and send your first message.

Online counseling, also known as teletherapy, is a method of delivering mental health services through digital means such as video conferencing, phone calls, or messaging platforms. It can be an ideal option for individuals who have difficulty accessing traditional therapy due to geographical distance, time constraints, or personal preferences like privacy and comfort. Many people find it easier to open up from the familiarity of their own space.

Teletherapy has been found to be highly effective, with studies showing that it can produce similar outcomes to in-person therapy, particularly for issues like anxiety, depression, and PTSD. The flexibility and accessibility it offers make it a valuable alternative to conventional therapy settings.

Reviews for Kelley Machado

All reviews have been submitted by clients after seeing the provider.

Overall rating:

4.5

46 reviews

5
4
3
2
1

Clients mention: Amazing Great Helped Recommend Supportive Understanding Helping Listens Grateful Support

Kelley is an amazing therapist. She is very calm, laid back, down to earth, and relatable. She has a wonderful ability to zero in on the heart of the matter,, and respond with amazing insight and invaluable feedback. She is warm, supportive, and encouraging but also confronts things when necessary, which is how we grow. Kelley is by far the best therapist I’ve ever had, and I’m so fortunate to have her!

Reviewed March 2024

Kelley is an amazing therapist. She is very laid back and down to earth and connects really well with people. I greatly value her feedback and guidance.

Reviewed November 2023

Kelley helped me through a very difficult time in my life. Not only did she provide needed support in the immediate situation I came to her with, but she helped me dig into understanding the reasons why I got there once the acute crisis was over. She is supportive but not just for the sake of it - she asks tough questions that need to be asked to help you truly reconcile, heal and grow.

Reviewed November 2022

Kelley is absolutely amazing. Very attentive, available and helpful. Highly recommend.

Reviewed July 2022

It's been a good experience with Kelley.

Reviewed July 2022

Kelley has been nothing short of wonderful

Reviewed June 2022

With only so much experience working with Kelly Machado and BetterHelp in general, I have been pleasantly surprised by the professionalism, compassion, and patience I have received through them. I would highly recommend this platform to anyone looking for help, especially those that have had a difficult time finding a therapist in their local area

Reviewed May 2022

I've only now had my first live session with Kelley and she was very helpful and understanding and gave me good advise. I will be definitely be scheduling more live session in the future

Reviewed February 2022

I am very happy with Kelley she listens to me extremely well I couldn’t ask for a better person to talk to because I have a big habit of jumping to different things when we are talking she picks right up quickly .she is very easy to talk to about things and I don’t feel self conscious at all I feel like she is and old friend

Reviewed January 2022

I have been working with Kelly Machado for a little over a year and she has greatly helped me through the challenging times that I have faced. I have enjoyed working with her and built trust with her that we are now working on other parts of my life that I have become ready to share and grow in.

Reviewed January 2022

Kelley great and very approachable. I like her style of questioning. She just asks and the conversation flows organically.

Reviewed December 2021

Kelley is amazing. She is warm, kind, and supportive. She goes above snd beyond to be there for you.

Reviewed August 2021

Kelley has been working with my over a number of years to deal with my complex issues from childhood which had caused my problems in all areas of my life. She was able to not only help me achieve mental and emotionally stability but challenge some very healthy beliefs I had about myself. She was always very patient and personable with me, as well as being flexible on times of our calls. I would highly recommend working with Kelley as without her I wouldn't have been able to achieve what I've achieved in my life over the last few years.

Reviewed May 2021

Kelley seems to understand the issues I'm facing and offering ways in which to help

Reviewed May 2021

I've only had a few sessions with Kelley but I am already feeling a world of difference. Kelley is patient and is a fantastic listener. I feel extremely comfortable and safe in our sessions and I can't thank her enough for that!

Reviewed April 2021

Kelly Machado listens to me and lets me ramble. When I am done she gives me feedback and really understands what I'm sharing. We talk about issues and make plans (a, b, and sometimes c) for tough days. I also feel like she is genuine when I share successes.

Reviewed February 2021

Although I was skeptical at first Kelly was patient, honest, and actually listened. She asks pertinent questions and provides feedback that demonstrates she actually heard me and that she has both the training and expertise in helping.

Reviewed August 2020

Kelley is absolutely amazing. She exudes an air of calm and patience that is very soothing, while at the same time leading you toward more effective ways of managing your struggles. She is validating and supportive. Kelley has an incredible ability to get right to the heart of the matter with amazing understanding and insight. She has been a true blessing to me, and I am so glad to have found her!

Reviewed April 2020

I’ve only had a few sessions with Kelley, but she genuinely listens and offers substantial advice. I was very hesitant to return to therapy after a bad experience with another counselor (private practice) but Kelley has made the transition back a very supportive one.

Reviewed March 2020

I’ve just started with BetterHelp and I’m really enjoying it. I’ve been matched with a great counsellor names Kelley! She really listens, patient and has great insight. I can talk to her about any topic and provides great information. Thanks Kelley!

Reviewed March 2020

Kelly is kind and patient. Also she has extremely profession incite, offered in a clear direct way that has helped me embrace real life positive changes. Highly recommend her,

Reviewed February 2020

Great counselor

Reviewed January 2020

Very knowledgeable and made me comfortable from the beginning.

Reviewed January 2020

I had always been skeptical about therapy, but, since working with Kelley, I feel better about the direction of my thoughts and understanding of self. She keeps us focused in sessions and offers productive and constructive feedback and direction.

Reviewed December 2019

Kelley is great. Easy to open up to, talk to, and gives great guidance.

Reviewed August 2019

Kelley has been nothing short of amazing in the little time that I worked with her so far. I went through two counselors on BetterHelp before I found her and I'm so glad I did. What I appreciate most about her is that she asks such insightful questions and always finds a way to tie everything together to relate it all back. I have had many 'lightbulb moments' courtesy of Kelley that I never would have imagined, simply because not only does she exhibit the emotional care to ask the right questions, but she analyzes the answers in a way that I had yet to experience with any other counselor. I would BEYOND highly recommend Kelley to anyone and I am so grateful that I found her on BetterHelp.

Reviewed June 2019

I have been working. With Kelley for a couple months now. I have never had the support I receive from her from any other counselor. She has made my bad days brighten and always makes time for me even if I am unable to schedule a 1:1 session. I am looking forward to continuing my therapy and getting back To the happy person I used to be. She is helping me get my smile back. I would recommend her to anyone new to BetterHelp and thank you Kelley for being so supportive.

Reviewed April 2019

Kelley has been extremely supportive over the months we have worked together. She strikes a good balance between explaining certain concepts to me, and pushing me to realizations about by myself. Our sessions are always very productive and I come away with actions to work on or questions to think about so I can make progress quickly. I have seen huge improvement in myself since I started working with Kelley, and my friends and family have commented on this too. She is always kind, patient, and understanding. I would recommend Kelley in a heartbeat.

Reviewed April 2019

In just a few sessions, Kelley has helped me see and understand unhelpful thought patterns and behaviors. She picks up on little things I say and helps me unravel my motivations, how others interact and respond to me, and offers strategies for me for future situations. She validates me and is helping me to develop confidence and better communication skills. I'm so glad I signed up for Better Help and was matched with Kelley.

Reviewed March 2019

Kelley has been great so far. I tend to ramble and she's able to pick out the important points and guide me to some real insights. I look forward to working with her more.

Reviewed February 2019

Kelley is amazing. I had three other counsellors before I was matched with Kelley and all I can say is...third time's a charm! She is a life-saver. Thank you, Kelley!

Reviewed January 2019

Kelley has been my greatest gift this year to myself. Kelley's ongoing support and dedication to all my problems have been amazing and I can't say enough how appreciative I am of her and BetterHelp. Just to know that someone is always there to listen is truly a relief. Thank you so much.

Reviewed December 2018

Kelley surely has experience my kind of issues. She is on point in every message she has sent to me and video calls we have maid. She is kind and caring. I hope many people get help from her. And I am grateful for having her understanding to make my own understanding better and to be able to win my own trust and acceptance.

Reviewed November 2018

Kelley has helped me immeasurably. She is so kind, intelligent and beyond empathetic. She has really helped me build up my confidence, and I feel like the future is brighter. I am really grateful.

Reviewed November 2018

She's a tough cookie but that's what I need - I can be stubborn and resistant! She pushes me just enough to help me make progress towards my goals?

Reviewed August 2018

Kelley is like no professional I’ve ever worked with before. She asks questions and points out behaviour that I have never and would never recognise myself. Kelley understands and dives to the root cause to work our way back through. I’m relatively new to working with Kelley, but she has helped me more in the few sessions we’ve had compared to other professionals I’ve wirked with for months. I didn’t even recognise that other professionals were not as effective for me until I started working with Kelley. I’m really glad I joined, and I’m thankful for Kelley’s strengths.

Reviewed August 2018

Thank you Kelley for helping me through one of the toughest moments in my life

Reviewed June 2018

Kelly is great to deal with. She’s very compassionate and understanding. She listens to what you have to say and knows just how to help. I would recommend anyone I know to deal with Kelly... she’s made a significant difference in helping deal with my depression.

Reviewed June 2018

A kind & perceptive counsellor.

Reviewed June 2018

Kelley is very insightful. Highly recommend

Reviewed May 2018

She’s the best and really understands.

Reviewed May 2018

I have seen many therapist for treatment of depression and anxiety, however decided to use BetterHelp as I needed more ongoing support. Kelly has been a great match for me, and really helped me make lasting change, develop compassion and love for myself in a safe environment where I never get judged once. Would recommend her :)

Reviewed April 2018

Kelley is very attentive and makes me feel comfortable.

Reviewed April 2018

Kelley has been extremely helpful. As a person who struggles with complex PTSD it was important I found someone who was knowledgeable about that. I have gone through many therapists and counselors in my past and I would have to say Kelley has been in my top 2. I have already recommended BetterHelp to friends and family.

Reviewed March 2018

Very thankful I have signed up at BetterHelp and was matched with Kelley. She is very responsive, supportive and has definitely helped me. I enjoy being able to speak with her.

Reviewed December 2017

Kelley has been so supportive. It calms my mind to know that she is there and I can write to her anytime to off-load my worries and emotions. She is very responsive and I feel that she manages to sive through my rantings to find the important points. I'm very grateful for her help.

Reviewed November 2017

How was your experience with Kelley?

Frequently asked questions

Does Kelley Machado offer telehealth visits?

Yes. Kelley Machado works with clients by exchanging messages, chatting live, speaking over the phone, or video conferencing based on what works for the client at that particular time.

What language(s) does Kelley Machado speak?

Kelley Machado speaks English.

How many years of experience does Kelley Machado have?

Kelley Machado has 20 years of experience.

Where is Kelley Machado licensed to practice?

Kelley Machado is licensed to practice in Connecticut and Maine.

Does Kelley Machado accept clients outside of the United States?

Yes, Kelley Machado accepts clients outside of the United States.

Is online therapy as effective as in-person therapy?

Numerous studies support the effectiveness of online platforms in facilitating life changes. For instance, research published by JMIR Publications, conducted by teams from the University of Berkeley, UCSF, and SF General Hospital, found that "users of BetterHelp experienced significantly reduced depression symptom severity after engaging with the platform."

How can I communicate with Kelley Machado?

Kelley Machado can be engaged in any one of four ways: (1) Exchanging messages, (2) chatting live, (3) speaking over the phone, or (4) video conferencing. You can use different ways at different times as you wish, based on your needs, availability, and convenience.

How do I get started with Kelley Machado?

Just tap the CHAT NOW button or tap here: A new window will open and you'll be directed to a simple form that will help start the conversation. Please note: It can take up to a few days to be matched to a therapist.

Mental health conditions are real, common, and treatable.

And recovery is possible.

Messaging
Live Chat
Phone
Video

When you tap CHAT NOW a new window will open and you'll be directed to a simple form that will help start the conversation. Please note: It can take up to a few days to be matched to a therapist.